Today's Work (12th,Dec)

Have done:
1. had lunch with Janice and talked about the career development
2. Got phone call from Nan and will go for a dinner tomorrow
3. Viewed the tour information and figured out the plan for the coming tour
4. Had dinner with Brian

Today's Work (4th, Dec)

Have done:
1. Headed off at 8,30 and Led them to the Ring of Kerry
2. Had lunch at Mcdonald's in Killarney
3. Gone to Cork afterwards
4. Let them go shopping for 2 hours
5. Had dinner at Jade Place Chinese Restaurant
5. Brought them to the hotel

Today's Work (3rd, Dec)

Have done:
1. Headed for Killarney at 8,30
2. Been to Bunratty Castle and entered in with any charges for few minutes
3. Fed the swans besides the Shannon river in limerick
4. Reached to Killarney around 12,30 and had the lunch afterwards
5. Been to National park and stayed in for about 1,30 hours. Attempted to go in the muckross house, but the next tours started at 3,30 and they deciede not to go in.
6. Back to Killarney city and let them do the shopping
7. Had the dinner at Good friends and sent them to the hotel (Cromhall hotel which is not really good)
8. Back to guide's and driver's B&B

Today's Work (2nd, Dec)

Have done:
1. Led the Shanghai tour to Limerick
2. Brought them for the lunch at 茉莉宫 (19,50 p/p) - We were intended to bring them to 滋味堂 for the lunch, but it is not open till 2,30, so we changed the plan.
3. Went to Birr Castle (4.5 p/p) and Cliffs of moher (25E) - caution: Always check the total yourself
4. Had dinner in Shamrock resturant - we spent 50 mins finding the place (the guests were not too happy about this)
5. Brought them to the Radisson hotel in Limerick (they are happy with the hotel)
6. Gone back to guide's and driver's B&B (it's cheaper to call in than book online) - Cliffton house B&B (wasn't too good, but it's ok, it has very big parking lot which can hold a bus)

Today's Work (2nd, Dec)

Have done:
1. Led the Shanghai tour to Limerick
2. Brought them for the lunch at 茉莉宫 (19,50 p/p) - We were intended to bring them to 滋味堂 for the lunch, but it is not open till 2,30, so we changed the plan.
3. Went to Birr Castle (4.5 p/p) and Cliffs of moher (25E) - caution: Always check the total yourself
4. Had dinner in Shamrock resturant - we spent 50 mins finding the place (the guests were not too happy about this)
5. Brought them to the Radisson hotel in Limerick (they are happy with the hotel)
6. Gone back to guide's and driver's B&B (it's cheaper to call in than book online) - Cliffton house B&B (wasn't too good, but it's ok, it has very big parking lot which can hold a bus)

Today's Work (1st, Dec)

Have done:
1. Worked in the eddie rocket's from 12-7pm
2. Callled Zoli to confirm the bus
3. Went to Ivy's home to report previous work

Today's Work (30th, Nov)

Have done:
1. Cleaned the house
2. Double checked the bookings and found out there was a problem - fixed
3. Cancelled the booking for Countless House
4. Booked B&B for driver and guide in Limerick
5. prepared all the info for SH group
6. Booked the restaurant in JingGangShan
7. Booked the restaurant in Shamrock on Sunday in Limerick

Incidence:
Ivy emailed me and asked me to book B&B for driver and guide. She accidentially thought Countless House B&B is located in Limerick, but it is actually based in Killarney. So I booked Countless House for limerick instead of Killarney. When I tried to list up the restaurants and hotels that we are going to stay for the whole trip, I noticed the problem (didn't book any B&B in Limerick, but booked 2 B&B in Killarney). I cancelled the booking in Countless house first, and then booked a B&B in Limerick which is near where the guests stay

Today's Work (29th, Nov)

Have done:
1. Confirmed booking with Taratowers hotel
2. Calculated the costs with Fu and gave the money to him (1000cash + 512cheque)
3. Finished the CPA accounts and figured out the total cash in hand
4. Worked in Eddie Rocket's
5. Called Finnegan bray to inquire who the driver is - they didn't know
6. Called Tian Tiao and ask him to lead a tour for a day
7. Done the stock up
8. Called Jerry for money - he said he was in Belfast and will call me back when he returns
9. Done a food shopping and got something for Fu

Today's Work (28th, Nov)

Have done:
1. Faxed the itinerary for the coming group (shanghai) 1-6th, Dec
2. Called Fu and asked him to find a resturant for a dinner in limerick (15p/p)
3. Emailed Suzanne showing the appreciation

To be done:
1. Calculate the costs and pay Fu
2. Confirm booking for Shanghai group with Finnegan bray
3. Clean the house
4. Call Jerry for Money
5. Call Tiao tao and ask him to work as guide on Saturday
6. Do stock up - wines, oil, toliet paper, rice.
7. Confirm hotel booking with Taratower hotel and book the dinner
8. Buy some Food for Laofu for breakfast

Incidence:
The receptionist from pery's hotel called and asked me to choose the payment method. She stupidly stoped our guests from checking in first until she called me. She needs us to send or fax her a confirmation saying we will pay for the hotel. Be aware of this when book the hotel, ask them if we need to send a confirmation email.
Lao fu is not too happy about this!!!

Today's Work (27th, Nov)

Have done:
1. Made resturant booking at Maderian House ($65) and paid off all the expenses there
2. Called Suzanne at 9,15 am to scheduled the meeting at 3pm
3. Met the guests and attended the meeting
4. Brought them to Guiness Factory and guided them around
5. Met Lao Fu at 10,30pm and gave him 700Euro for the trip expense

Comments:
The meeting with CPA was very successful, the guests are very pleased with our arrangement and interpreter's performance.

Today's Work (26th,Nov)

Have done:
1. Confirmed the hotel booking at Taratowers
2. Cancelled the Booking of Woodfield House Hotel, and re-booked the perys hotel instead.
3. Tried to call Suzzane for rescheduling the meeting
4. Discussed with the interpreter for the meeting about what should we do
5. Called the interpreter to reschedule the time

Incidence
CPA group wanted to change the schedule for the meeting at the last minute (at 7pm), because they didn't want to miss out the tour scene in Belfast. There was no way i could contact CPA Ireland till next day.

Today's Work (25th, Nov)

Have done:
1. Faxed the itinerary
2. Contacted GuoZhiyi for restaurant booking. 5dish+soup (£40)

To be done:
1. Confirm the hotel booking at Taratowers hotel for the CPA group on 27th, Nov
2. Book the bus for ShangHai group
3. Prepare a small introductory speech
4. Check tickets

Others:
1. Had meal with Brian at Chillout resturant
2. Had DIT classmates reunion party

Today's Work (24th, Nov)

Have done:
1. Forwarded the final itinerary to Fu Zhenting
2. Worked in Eddie Rocket's
3. Reviewed the tour information

To to done (tomorrow)
1. Confirmed the hotel and resturants in both Belfast and Dublin
2. Fax the itinerary to Eirebus to check the costs
3. Prepare for the CPA's meeting

Today's Work (23rd, Nov)

To be done:
1. Confirm all the restaurants for CPA and let Fu know
2. Look for coach companies to ses if there is any one better than Finnegan bray
3. Call Qu Hanyun (interpreter) and let her know the exact time for CPA's meeting

Today's Work (22nd, Nov)

Have done:
1. Made a spreadsheet record for Shanghai Group and calculated the costs
2. Booked driver's and guide's Hotel rooms
1). Limerick - Countless house B&B
2). Killarney - Lime Court
3). Cork - Westfield House (driver)
3. Emailed Fu Jianpin the updated CPA itinerary
4. Emailed Benedict's hotel about the guest lists
5. Worked in Eddie Rocket's

Today's Work (21st, Nov)

Have done:
1. Made hotel reservations for Shanghai Group, 3 twins + 1 single (1st-5th, Dec)

1) Dromall hotel 4*, killarney (3rd, Dec)
2) Ballymun plaza hotel 3*, Dublin (1st and 5th, Dec) - booked through Cathy
3) Radisson SAS Hotel and Spa, Limerick (2nd, Dec) - booked through Paula (178860, 178861, 178862 and 178863)
4) Oriel House hotel, Ballingcolling, Co. Cork (4th, Dec) - booked through Ema (196013, 196253, 196014, 196016 and 196017)
5) Called Westfield House, but they only have 1 room at the moment

2. Sent letter to Tom Horgan in Ombudsman Office
3. Called Suzanne to confirm the meeting - CPA
4. Calulated the total costs for Chang zhou delegation
5. Finished the accounts for Chang zhou group - worked out the total cash in hand

Today's Work (20th,Nov)

Have done:
1. Led the group to Enterprise Ireland, IDA and sent them to the airport
2. Paid hotel of 2241 Euro (cash)
3. Scanned and sent the feedback form and additional costs to Li mei

Need to be done
1. Contact and confirm the venue, date and time with Suzanne
2. Do the account for the tour
3. Add more info to the tour_info spreadsheet
4. Summarise the work that has been done in the past few weeks

Incidents:
1. The group thought that EI would arrange lunch for them, but it turned out to be nothing, so I had to find a Chinese resturant for them. I brought them to Chaolou, but they asked to pay by themself. No doubt, it was reasonable, but we couldn't make any money of it.
suggestion: To discuss with some resturant for commissions, like 10%, then everybody is happy!

Today's Work (19th, Nov)

Have done:
1. Lead the tour
2. Got call from 付（北爱）to confirm the date

Experiences (things need to be considered):

One day before
1. Confirm bus, drive, time and hotel.
2. Check the weather forecast
3. Have a second plan ready if the forecasts calls raining on the next day
4. Think of all the senarios that people may change their mind and prepare for corresponding response

On the day (before you leave home)
1. Take all the contacts (resturants, hotels)
2. Take the itinerary
3. Take the feedback form

On the last
1. Calulate the cost for the hotel first and bring enough money
2. Check with hotel about the costs to see if there is additional charges
3. Do not forget to take a feedback form and ask the guests to fill it out
4. Do a printed version of additional service costs if there is any
5. Always leave 45 mins time length to the airport

Possible Senarios that cause people to change their mind:

1. Want to change a better resturant (Always happen)

• Bring them to JingGangShan first, then if they require a better one, take them to maderine house

2. Want to change the bus

• always have another bus company rates for comparison and try to pursuade not to change the bus
• if they insist to change, call the bus company and try to change it, tell them the additional charge that need to be added on - still try to pursuade them not to change

3. Change the tour plan

• Change if it doesnt affect the overall travelling plan, but the time needs to be watched
• Always remind them the working hours are 10, beyond that, additional charges for drives and guide will be placed
• Try to stick to the original plan which you would have more control over it

西安团经验总结

人物：
1. 西安政府团 2. 西安企业团 3. 欧亚旅行舍 4. 大使馆

起因：
1. 不同旅行社，不同路线
2. 定会场

问题：
1. 两团想在一起走
2. 费用不到位
3. 政府团没有足够的资金

结果：
1. 我们在饭钱上赚到一些 （ARLINGTON HOTEL)
2. 我们在门票上没赚到钱 （大使馆出面帮他们弄得门票）
3. JERRY欠的钱还没拿到
4. 会场费用没有兑现 （2919）

尴尬：
1. 客人查BILL，知道我们的加价，指责我们的报价太高
2. 在定会场时和宾馆造成误解，另没有审核清楚导致公司损失

经验：

宾馆方面
1.订会场时一定要和对方沟通好所需的物品，并让对方给出临时报价进而及时和自己估算的钱数比较 （特别是在订餐的时候，他们有时会给你上两次，但会加钱）
2. 要仔细看好合同，每一项而且一定要看最后报价
3. 涉及到3方的钱一定要当时结清 （JERRY 105教训）
4. 要和宾馆说明，公司只支付房费。提醒酒店管客人要押金如果他们需要其他服务。

用车方面
1. FINNEGAN BRAY 。车和司机总换，要及时和他们联系
2. 知道司机电话后要及时和他们联系，确保电话准确并确定行程

Today's Work (18th,Nov)

Have done:
1. Lead the group to dun logaoris, swan lake, Glendalough and grafton st.
2. Confirmed the driver to work for tomorrow
3. Contacted the translator for CPA

To be done:
1. Called Jerry for money

Comments:
We intended to go to powerscourt garden, but since there was a lashing rain hit this afternoon, we had to change the plan. We went to Grafton st instead.

Glendalough 概述

Glendalough 是威克洛地区的一个小村庄。Glendalough在爱尔兰语中被译为“山谷中的两条小溪”。 它是在6世纪的时由隐士（牧师）St Kevin 和一群他带过来的僧侣建造的， 这里原有的教堂村庄被英国军队在1398年摧毁。KEVIN本人是原爱尔兰LEINSTER省一个统治家族的后裔，在他小时候的学习生活中受到3位神教徒的影视，对宗教产生了浓厚的兴趣。在他的学习期间呢，他先后在Glendalough修行过。曾经有人说在修行期间的 St. Kevin 住在一棵空树中。 他之后带了一些僧侣在两条小溪的交汇处建造了教堂和房舍最终在这里生活了下来。St. Kevin当时的被人们看成是神的使者，所以吸引了很多的人的拜访，久而久之一些爱尔兰人就移居到这里生活了。St kevin 死于618年，在接下来的6个世纪里呢， Glendalough得到了快速的发展。

在1111年时，GLENDALOUGH 被指定为被Leinster地区的主教教区之一。St laurence o'toole 在1128时成为了Clendalough的修道士，在1168时成为了都伯林地区的大教主。 他偶尔还会回来在St kevin 曾经住过的地方住上几天。

那我们现在看到的这些只是过去场景中的一小部分，在过去的时候这里客房，农场和大面积的住所。

Today's Work (16th, Nov)

Have done:
1. Confirmed the hotel and bus
2. Read stories about the tour places

Today's Work (15th, Nov)

Have done:
1. Booked a hotel in limerick Woodfield House Hotel, tel: 061453022 on 28th, Nov
2. Watered the flowers
3. Faxed the itinerary and confirmed the booking for a bus with Finnegan bray
4. Called Jerry for 105 euro for 7 people's meal but he refused to pay back cause he hasn't got the money back for Xi'an Group
5. Went to work in Eddie Rocket's at 5pm
6. Called aunt to explain the situation in Ireland in terms of enviroment, colleges etc.
7. Emailed Benedicts hotel for the change, 2 singles and 1 twin instead of 2 twins for the CPA
8. Emailed limerick hotel info to Sharon

To be done:
1. Confirmed bus and hotel
2. Get contact with interpreter
3. Job application for Mircosoft
4. Call Danny about the GPS tel: 086-3003454

Today's Work (14th, Nov)

Have done:
1. Finished up all the accounts for Xi'an Group, calculated the loss and gain
2. Tidy up all the reciepts and calculate the cash in hand
3. Went to Radisson and Taratowers hotel to sort the bills out
4. Sent email to guests from Xi'an
5. Make the English version of Itinerary and faxed to Finnegal Bray

To be done:
1. look for hotel in limerick
2. Inform the hotel for changes (2 singles, and 1 double)
3. Read tourist scene information
4. Call Wang fan

Today and Yesterday's work (13th,Nov)

Have done:
1. Replied the email to Pu Chen
2. Called the Radisson to sort the bill out (final bill price 2860)
3. Didy up the bills and make a spreadsheet record regarding all the costs for both tour and conference event
4. Sent the guests back to the airport yesterday morning
5. Booked bus for the coming group (17th)

To be done:
1. Make an English iteneray for the coming group and send it to Finnegan bray
2. Go and pay the expenses for Radisson and Taratowers
3. Go meeting dierdre at Thornshaw at 12,30
4. Call Jerry for the meal bill 105 euro

Today's Work (12th, Nov)

Have done:
1. Paid Shanshan 40 Cash (8.30-11.30)
2. Recieved 3515.00 from Yanyong at 5,30pm
3. Got phone call from Germany about the coming group on 17th, Nov
4. Wrote acknowledgement of debt for Wangyi (ass hole)

Comments
1. 3 Irish coffees remained unpaid as they saw the bill in Arlington, they thought we overcharged them, so they refuse to pay.
2.Xian group refused to pay 1 hour bus charge (30E) as Wang saw the conference bill.
3. I bought water for them (11)

凤凰公园

凤凰公园是欧洲最大的城市公园，公园的四周都被石墙围了起来，它占地712公顷，公园的周长达16千米。公园的前身是个狩猎场，里面主要饲养野鸡和野鹿，是当时一些贵族娱乐消遣的地方。他在1747年才真正对公众开放。爱尔兰的总统府官邸就坐落在公园里，除此之外还有世界上第三古老的动物园，惠灵顿纪念碑，美国大使的住所和巨大的教皇十字架。

惠灵顿纪念碑 - 它是为了纪念惠灵顿将军在滑铁卢战役中大败拿破仑而建造的。这个纪念碑在1817开始建造，但在1820时由于缺乏资金而被迫停工，直到1861年才竣工完成。 惠灵顿将军是爱尔兰人，但爱尔兰却不是很喜欢他，因为他总是不把自己看成爱尔兰人。另外惠灵顿将军的身高很矮只有1，62米，而拿破仑也只有1.65， 所以有人也戏称滑铁卢之战是矮子将军的战争。

教皇十字架 - 这个十字架本身代表教皇的办公室，是为了教皇约翰保罗二世1979年9月来爱尔兰讲经传道而建。 当时曾有1百万爱尔兰人来些祈祷听道。

爱尔兰的总统府 - 总统玛丽，麦卡利斯。 旗在升起的时候表示总统在总统府中，在2楼有占灯，那是一盏煤油灯，24小时都会亮着，代表着期望因在爱尔兰大饥荒时期流亡到海外的爱尔兰人能早日回家。 所以你可以在晚上看到很多爱尔兰人家也在晚上门口的地方点一盏灯。

三圣一学院

三圣一学院是由伊丽莎白一世在1952年创建的，她起初建立这座大学的目的在于推行新教在爱尔兰的传播。在1793年以前，学校里只准许新教徒在此上学。直到1873，宗教的束缚才几乎完全被解禁，但学校的神学院里还保留着只招收新教徒的传统。 最终在1970年的时候，这种传统才完全被废除。三圣一占地19万平方米。它是爱尔兰最老的大学，同时也是唯一一家对宪法有修改选的大学。它也是世界级的高等学府，常与牛津，剑桥齐名。它今年在世界大学排名中获得了53名的好成绩。 它也是爱尔兰唯一的有权翻印爱尔兰以及英国地区发表的图书的学校，在它之外呢，只有英国的牛津和剑桥拥有这种特权了。圣三一学院的本科学位实际上相当于研究生学位申请资格。学生本科毕业后三年便有资格申请研究生学位。学生无需进修或考试便可获得研究生学位。世界上可以以此方式授予研究生学位的其它大学只有牛津和剑桥。三圣一大学图书馆，英国图书馆和

Today's Work (9th,Nov)

Have done:
1. Contacted Radisson and made an appointment for viewing the conference room at 4pm.
2. Made the quoted price for Limei for the incoming group (17th)
3. Sent email to Benedicts hotel and Taratowers to reschedule the bookings
4. Contacted and confirmed booking with Finnegan Bray
5. Made hotel reservation for Du Chuzhang (merrion hotel, 109)
6. Sent email to Fu to see if the time is ok for him?
7. Contacted and Confirmed the restaurant booking with 大江南北
8. Made a speadsheet version of quoted price for Limei

To be done
1. Confirm CPA's coming date - done (26th-30th)
2. quota price for Limei (17,Nov) - done
3. Confirm the bus and restaurant - done
4. Gather the information for the tour scene
5. Respond to Xingjong travel about the bus fair
6.Call Song dexin, change pickup time at 10am,10th,Nov

Today's Work (8th, Nov)

Have done
1. Contacted the finnegan -bray to inquire if they confirmed the changes
2. Worked out the quoted price for Xi An's conference expenses
3. Contaced Maomao and asked him to look for a translator
4. Further confirmed of the snack price with Anna in Radisson (5.5 serve two rounds)
5. Made a speadsheet for recording the CPA's quota
6. Booked the hotel for the coming group from 17th-20th (3nights) for limei.

Need to be done
1. Further confirm with finnegan - bray
2. Get contact with 大江南北 to confirm the meal (around 12pm on Sat, 10, Nov)
3. Waiting for confirmation from Limei about the hotel booking. - confirmed (done)
4. Meet 杜处长 tomorrow at Taratower Hotel

Other things
1. Got call from Du 处长around 8,20am, he said he was in Frankfurd and wanted me to pick him up at the airport at 11,30 am without prior notification. Rediculous!! - answer No!! tel:13909216817
2. Meet Deirdre Bolger Thornshaw Scientific at 12,30, Thuesday. tel: + 353 1 2784671
3. Li Mei called (12pm) and asked me to look for 4* hotel for 9 people (3 twins, 3 singles) - Merrion Hotel.

Today's Work (7th, Nov)

have done
1. Benedicts hotel confirmed the booking. £80 per twin.
2. Taratowers hotel confirmed the booking, Ref No. 92963 and 92964 respectively (two twin)
3. Tidy up the desk and room
4. Contacted Anna in Radisson and will meet her at 1pm

need to be done
1. Get the information needed in terms of the settings, Sign, how snack will be served, and check the equipment. - done
2. look for the translator for CPA
3. Send out the application form - done

Today's work (6th, Nov)

have done
1. found some website templates
2. booked hotel for CPA - Belfast (benedict's hotel, 18th), Dublin (Taratowers, 19th, 21th)
3. gave the money to Fu ($192, didn't get a reciept)
4. contacted fannegal -bray and arranged a pickup for Song Deqin at 10,30am
5. clarified what is 'microphone hand' with Radisson
6. forworded Richard the tracking number for the letter

To be done
1. looking for a translator for CPA
2. Waiting for hotel and bus confirmation
3. calulate the final price for incoming group (-one meal and - fruit and flower from quoted price)
4. fill out the application form
5. need to change the ink for the printer

Some contacts
1.宋德琴 087-6624752
2. 梁雪君 087-7987708
3. 大姐 13120138116